Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
📌 Custom and Personalized Orders
Before placing an order, we highly recommend browsing our shop for design inspiration. Once you have an idea of your ideal custom backlit sign or 3D logo, simply message us or fill out our custom order form.
To receive an accurate quote, please include the following:
A short description of your desired sign
Wall photos (straight-on preferred)
Wall measurements (width × height)
Your logo in vector format (.ai, .eps, or outlined .pdf)
We’re happy to guide you through every step — feel free to message us anytime!
🖼️ What Logo File Should I Upload?
For high-quality design and production, we need a vector file of your logo with all text converted to outlines. Preferred formats include:
.ai (Adobe Illustrator)
.eps, .pdf (outlined)
If you don’t have these, don’t worry — send us the best quality file you have (even JPEG or PNG), and you can provide the correct vector format later.
🔌 What Power Source Do Backlit Signs Use?
Our backlit signs run on low-voltage 12V LED modules, suitable for both indoor and outdoor use.
Plug type: Standard wall plug
Compatible with: 110V–230V systems
Comes with a power adapter and connector
Let us know your country or region if you need a specific plug type or adapter.
📦 Quality Control & Delivery
Each custom sign is fully tested before shipping to ensure all LEDs and connections function perfectly.
Once your sign arrives:
Carefully unbox and inspect for any visible damage
Contact us immediately if anything seems off — we’ll make it right
✏️ Need Design Help?
Don’t have a final logo or not sure how your wall sign should look?
We offer free mockups before production begins — just send us your ideas, and we’ll help you visualize your sign!